DiChem Roofing Contractor Network ("we," "our," or "us"), accessible via https://dichemroofingcontractornetwork.com/, is committed to safeguarding your privacy. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of personal information obtained when you visit our website or interact with our roofing referral services.
1. Information We Collect
We may collect information directly from you or automatically as you navigate our website:
- Inquiry and Contact Data: When you complete our online form or request contractor matching, we may collect your name, phone number, postal ZIP code, physical address, and details regarding your roofing project.
- Telephony & Call Records: When you place a phone call to our referral hotline ((855) 747-6101), our telephony tracking system may record standard metadata including your caller ID, call date, time, and duration for quality assurance and routing verification.
- Technical and Usage Data: We may collect standard log information including IP addresses, browser types, internet service providers (ISPs), referring/exit pages, date/time stamps, and clickstream data to maintain site performance.
2. How We Use Your Information
The information collected is used for lawful business purposes, including:
- Routing your inquiry or phone call to independent local roofing contractors serving your geographic area.
- Responding to customer inquiries and facilitating scheduling requests.
- Verifying call quality, detecting spam or fraudulent requests, and ensuring network integrity.
- Analyzing website performance and user interaction to enhance site usability.
- Complying with applicable legal and regulatory obligations.
3. Sharing and Disclosure of Information
DiChem Roofing Contractor Network operates as a lead generation and contractor connection platform. In connection with these services:
- Matched Roofing Contractors: We transmit your project details and contact information to independent local roofing service providers so they may contact you regarding your roofing inquiry.
- Service Providers & Telephony Partners: We may share data with trusted vendors who facilitate telecommunications routing, server hosting, and website analytics under strict confidentiality standards.
- Legal Compliance: We may disclose information if required to do so by law, subpoena, or government authority, or to protect the safety, rights, or property of our users and the public.
4. Cookies and Tracking Technologies
Our website may use standard cookies and similar tracking technologies to enhance user navigation and analyze traffic patterns. You have the ability to accept or decline cookies via your web browser settings. Disabling cookies will not hinder your ability to view our website or call our phone hotline.
5. Third-Party Websites and Independent Contractors
Our website may contain links to external sites. Furthermore, once you are connected with an independent local roofing contractor, their collection, retention, and processing of your personal data will be governed by their own individual privacy policies. We encourage you to review the privacy terms of any third-party service provider you hire.
6. Data Security
We implement administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, alteration, or disclosure. However, no internet transmission or electronic storage method can guarantee absolute security.
7. Children's Privacy
Our website and referral services are directed solely toward adults and property owners aged 18 and older. We do not knowingly collect personal information from individuals under the age of 18.
8. Updates to This Policy
We may revise this Privacy Policy periodically to reflect changes in our operational practices or legal requirements. Updates will be posted on this page with an amended "Last Updated" date.
9. Contacting Us Regarding Privacy
If you have questions, comments, or data inquiries regarding this Privacy Policy or our privacy practices, please contact us via our Contact Us page or call our support line at (855) 747-6101.